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June 13, 2020
Predictive Analytics: The Missing Piece to Remote Rounding
How Predictive Analytics Fills the Visual-Cue Gap Many hospitals are already successfully conducting remote rounding through telehealth tools. With...
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June 13, 2020
How “OK” Can Hurt Your HCAHPS Scores
How to Find the Silent Saboteurs The Tyranny of the Few HCAHPS survey responses reveal that dissatisfied patients are...
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June 10, 2020
Why 100 Percent Rounding Isn’t Moving the Needle
Hospitals have long aspired to 100 percent rounding. Overworked hospital staff has often struggled to achieve this goal. Even...
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June 10, 2020
HCAHPS Drives Patient Satisfaction AND Better Clinical Outcomes
It’s a misconception to believe that the value of HCAHPS-based rounds is rooted in non-clinical issues, and serves no...
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June 7, 2020
Study Reveals APEXamenity Increases HCAHPS
In a 6-month pilot, West Virginia University’s Ruby Memorial Hospital saw Top Box response rates increase by 3.5% for...
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June 7, 2020
How PEX Drives Financial Performance
Researchers have found a clear and measurable correlation between hospitals that receive high HCAHPS scores and profitability. A study,...
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June 5, 2020
Where Can I Cut? Is PEX Expendable?
COVID-19 has created unprecedented financial challenges for hospitals. Elective surgeries were temporarily postponed, leading to significant financial losses, forcing...
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January 5, 2014
License from The Ohio State University
Ambassador Software Works is pleased to announce that it has secured an exclusive global license to the Ohio State...