How Predictive Analytics Fills the Visual-Cue Gap  Many hospitals are already successfully conducting remote rounding through telehealth tools. With...

How to Find the Silent Saboteurs The Tyranny of the Few HCAHPS survey responses reveal that dissatisfied patients are...

Hospitals have long aspired to 100 percent rounding.  Overworked hospital staff has often struggled to achieve this goal.  Even...

It’s a misconception to believe that the value of HCAHPS-based rounds is rooted in non-clinical issues, and serves no...

In a 6-month pilot, West Virginia University’s Ruby Memorial Hospital saw Top Box response rates increase by 3.5% for...

Researchers have found a clear and measurable correlation between hospitals that receive high HCAHPS scores and profitability. A study,...

COVID-19 has created unprecedented financial challenges for hospitals. Elective surgeries were temporarily postponed, leading to significant financial losses, forcing...