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APEXamenity(tm) Walkthrough


Patient: Sally

Sally is a 62 year old female who was recently diagnosed with an arrhythmia after a fall attributed to fainting. She is in the hospital to have a pacemaker implanted. She is fortunate — her life has been generally healthy — so this is her first experience with major surgery.


Nursing Manager: Betty

Betty is the nursing manager on the cardiac floor where Sally will be staying. Betty does her best to visit all her patients every day. Unfortunately, Betty’s patient load limits the amount of time she can spend with each patient so she’s unable to thoroughly address patient concerns.

APEX pulls real-time patient information from the hospital’s EMR

When Sally is admitted, the EMR notifies APEX that a new patient needs review.

APEX analyzes the patient’s data using a proprietary algorithm

APEX realizes that Sally’s demographics and medical history put her at a moderate risk for sleeping issues.

APEX builds a customized non-clinical care plan to address each patient’s unique needs

APEX creates a plan for Sally’s potential sleep issues. First, Sally will be asked about her typical sleep quality. If she acknowledges an issue, mitigation strategies like earplugs and an eye mask will be offered.

APEX helps hospital employees focus their attention on patients with the greatest need.

Betty uses APEX to prioritize patients, focusing her attention on patients who are at the greatest risk to be dissatisfied during their hospital stay

APEX provides dedicated tablet computers for interacting with patient care plans.

Prompted by the care plan, Betty stops by Sally’s room and finds out that that she often has poor sleep and would appreciate an eye mask but no earplugs.

APEX routes tasks to the right personnel.

Betty updates Sally’s information on the APEX tablet computer and a task is automatically issued to John in the facilities department to drop off the eye mask.

APEX helps hospital employees close the loop with their patients

The next day, APEX recommends that Betty check in on Sally and ask how she slept. Sally confirms that she slept well so Betty can be confident that Sally is satisfied. If Sally had reported poor sleep again, APEX would have suggested additional best practices for Betty’s consideration.